Web Portal for Hardware, Software and Services
In many companies it is very time and resource-consuming to request Software or Hardware. A service desk is frequently overloaded with routine inquiries that are less critical – things like setting up a new PC workstation, resetting passwords or procuring standard equipment. Many relevant processes in the service chain, like purchasing, inventorying or budget control, take up additional time. At the same time, customers increasingly demand high quality and rapid provisioning of services.
Raynet provides an attractive and modern service shop for the selection and application of order requests. The customer satisfaction increases because of the personalized catalog which clearly arranged off ers products and services.
RayDemand supports the management of service
orders – from placement to delivery. The processes throughout the process chain are characterized by a high degree of standardization and automation. Therefore, they can be carried out very effi ciently, securely and transparently for everyone involved, since they no longer have to be done manually.
The RayDemand web portal
enables users to request products and services available to them independently. This helps ensure customer satisfaction on account of high quality service, lasting reduction in costs, and needed relief of the service desk.
Best-Practice-Workflow for Enterprise Application Lifecycle Management